Last updated: July 2026
At Nose to Trail Pet Behaviour Services, we take your privacy seriously and aim to handle all personal data responsibly and transparently.
This policy explains how you can raise a concern about how your personal data is handled, and what we will do to resolve it.
1. How to raise a concern
If you have any concerns about how your personal data has been collected, used or stored, please contact us:
Email: info@nosetotrail.co.uk
Please include as much detail as possible so we can understand and investigate your concern.
2. What happens next
When we receive your complaint, we will:
- Acknowledge your complaint within 30 days
- Review the details of your concern
- Investigate how your data has been handled
- Take appropriate steps to resolve the issue
We aim to respond as quickly as possible and without unnecessary delay.
3. How we handle complaints
We will:
- Treat your complaint seriously and confidentially
- Keep a record of your complaint and any actions taken
- Communicate clearly with you throughout the process
- Take steps to prevent similar issues happening again where appropriate
4. Outcomes
Following our investigation, we will:
- Explain what has happened
- Confirm any actions we have taken
- Provide you with an outcome in writing
5. If you are not satisfied
If you are not satisfied with our response, you have the right to raise your concern with the Information Commissioner’s Office (ICO):
6. Updates to this policy
We may update this policy from time to time. The latest version will always be available on our website.
If you have any questions about this policy, please contact us at info@nosetotrail.co.uk
