Nose to Trail Pet Behaviour Services – Privacy Policy
Last updated: July 2026
At Nose to Trail Pet Behaviour Services (“Nose to Trail”, “we”, “us”), we are committed to protecting your personal data and being transparent about how we use it.
This privacy policy explains what information we collect, how we use it, and your rights.
1. Who we are
Nose to Trail Pet Behaviour Services provides dog training and behaviour services.
Data Controller: Rachel Rodgers
Contact email: info@nosetotrail.co.uk
We are registered with the Information Commissioner’s Office (ICO).
2. What information we collect
We may collect and store the following information:
Personal details
- Name
- Email address
- Phone number
- Address (if relevant for services)
Dog and behavioural information
- Dog’s name, age, breed and history
- Behavioural concerns and training history
- Videos, photos or written updates you provide
- Information about your home environment where relevant
Veterinary and health information
- Details about your dog’s health where relevant to behaviour
- Information shared by your vet (with your consent)
Service information
- Booking details
- Session notes and reports
- Communication records (emails, messages, WhatsApp)
3. How we use your information
We use your information to:
- Provide behaviour and training services
- Assess and support your dog’s needs
- Communicate with you about appointments and progress
- Write reports and training plans
- Liaise with your vet (only with your permission)
- Manage bookings, payments and admin
- Improve our services
We will only use your data for the purposes it was collected for.
4. Lawful basis for processing
We process your data under the following lawful bases:
- Contract – to provide the services you have booked
- Legitimate interests – to manage and improve our services
- Consent – for sharing information with vets or for marketing communications
You can withdraw consent at any time.
5. How your data is stored
We take reasonable steps to keep your data secure, including:
- Password-protected devices and systems
- Secure cloud storage (e.g. email, documents)
- Limiting access to your information
We only keep your data for as long as necessary, typically:
- Client records: up to 6 years after last contact
- Enquiries: up to 12 months if no services are booked
6. Sharing your information
We do not sell your data.
We may share your information with:
- Your vet (with your consent)
- Other professionals involved in your dog’s care (with your consent)
- Service providers (e.g. booking systems, email platforms) where necessary
All third parties are expected to handle your data securely.
7. Your rights
You have the right to:
- Access the data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (where appropriate)
- Restrict or object to how your data is used
- Withdraw consent at any time
To exercise your rights, please contact us at info@nosetotrail.co.uk
8. Data protection complaints
If you have any concerns about how your data is handled, please contact us in the first instance at:
info@nosetotrail.co.uk
We will acknowledge your concern within 30 days and aim to resolve it promptly.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk
9. Marketing communications
We will only send marketing emails if:
- You have given consent, or
- You are an existing client and have not opted out
You can unsubscribe at any time using the link in emails or by contacting us at info@nosetotrail.co.uk
10. Updates to this policy
We may update this policy from time to time. The latest version will always be available on our website.
If you have any questions about this policy, please get in touch at info@nosetotrail.co.uk
